Frequently Asked Questions
Q – How do I order?
A – Visit my contact page and we can set up a time to chat about the options available for your special day.
Q – Where are you located and what are your hours?
A – We are located in Randburg but we cater to our clients all over the country and internationally. We are open Monday – Friday, 08:30 – 15:30. Saturdays, Sundays & Public Holidays are by appointment only.
Q – Where do you deliver to?
A – We courier invitations all over South Africa and internationally or alternatively you can opt to collect your pretty items from us.
Q – Do I need to set up a meeting with you to get a quote?
A – I find it better to meet with my client personally but it is not necessary. I will ask you a few questions to better understand your stationery needs. Once you send in your answers – I will send you a quote within 48 hours.
Q – How much do your invitations cost?
A – Every invitation suite we design at Open Envelope is personalised and therefore bespoke. Every quote is priced to your budget and needs. If you do not want to go completely bespoke – Open Envelope has a variety of predesigned suites that you can pick from.
Q – Do you have a minimum order quantity for printed invites?
A – Yes we do. The minimum order quantity for printed invites is 10.
Q – How many invitations should I order?
A – We recommend that you compile your guest list to get an accurate count. But rule of thumb is one invitation per household, one per couple and one per single guest, then add 10 more to that number. The extras are in case you forget to include someone and also to have a keepsake for yourself.
Q – How long is the process from start to finish?
A – Timelines vary on the complexity of your design. A general timeline for our invitations is 4 – 5 weeks. We discuss your individual timeline at your consultation.
Q – When do we need to get in final numbers for on the day stationery?
A – 3 weeks prior to your wedding date. Open Envelope needs information such as guest names, seating plans, menus and table numbers. We try to have all of this couriered to you a week prior to your wedding
Q – I am not sure about my wording.
A – Open Envelope can assist you with wording and invitation etiquette.